01603 782061
Cancellations must be made by telephone and email.
We do not accept cancellations made solely by email as previously some email cancellations have shown up as spam and remained unread. The date from which the cancellation applies will be the day the cancellation is received by the Hotel Wroxham. Should you need to cancel a confirmed booking the following cancellation charges will apply, regardless of reason given.
We require more than 72 hours for a cancellation to be made if not full charges will be collected from the credit card provided. When booking a room at Hotel Wroxham the deposit of £50 per room is nonrefundable. Guests failing to check in on the confirmation date will be classed as a ‘no show’ and will be charged. If you require any further information, or wish to make a reservation enquiry, please contact us on 01603 782061 with the dates you wish to stay.
We work with third-party booking agents like Booking.com and Expedia. When booking a reservation through a third-party booking agent please take note of their terms and conditions. Payment is taken 7 days prior to your stay.
Any cancellations, refunds or amendments to reservations made via third parties can only be made directly with the third party. We cannot action cancellations, refunds or amend any reservations made via third party booking agents.
DEPOSIT
When booking a room at Hotel Wroxham the deposit of £50 per room is nonrefundable.
Group bookings / Functions -.Large party bookings for 20 or more guests will be subject to additional terms and conditions. All large party bookings, functions and festive bookings (Christmas/New Year) will require a deposit to be paid which will be discussed and sent separately by a member of our management team. The deposit will be non refundable.
A £5 non refundable deposit per person is taken upon
booking afternoon tea.
GENERAL INFORMATION
- The remainder of payment will be taken 3 days proir to arrival- Check in time from 2pm.
- Check out time is 11 am
- Breakfast service weekdays from 7.30 am until 10.00 am and Sundays from 8am until 10 am
- Food is served all day
- Onsite parking is free of charge to patrons and residents of the hotel (register your car at reception)
- Hotel Wroxham does not operate a 24 hour reception however there is alternative staff to help with check in’s when reception is closed. Emergency numbers are available and are located in your hotel directory - please note; there are no in house phones in your room. Staff are onsite 24 hours a day.
-Please ask a member of staff for a front door key
- Latest check in for your room reservation is 9pm. (Reception is closed at this time)
- Disorderly behavior of any type will not be tolerated. All guests are expected to conduct themselves in a courteous manner.
DAMAGE
We reserve the right to charge for replacement, cleaning or repair of any items belonging to the Hotel damaged by guests or their pets.We also reserve the right to charge compensation if any nuisance or disturbance is caused to other customers and guests whilst you are occupying the hotel. In this event your credit card will be charged, without prior consent, against an invoice that will be provided for the cost incurred.
SMOKING
Hotel Wroxham is a non-smoking/vaping establishment. Smoking/vaping is not allowed in the rooms or on the balcony. Smoking/vaping is only permitted in designated smoking areas and any guest found to be smoking/vaping may be asked to leave the premises and may be charged for any cleaning costs incurred (£100).
OCCUPANCY
Each room is based on two adults maximum occupancy. Family rooms are based on two adults. A third adult can be added at an extra charge. A Z-bed can be added in a family room at the hotel charge to accommodate 4 people. Children are considered to be under the age of 16 years of age.
FOOD AND DRINK
The consuming of food, beverages and alcohol not purchased on the premises is not permitted unless by prior arrangement. Please note corkage will be charged and added to your room account at the cost of £10 per bottle. Please ask staff for the opening times of our bar.
DOG POLICY
One Small, well behaved dog is permitted per room with the additional cost of £17.00 per night. One large dog is an additional £20.00. Dog’s are not to be unattended in the room at any point during the stay by themselves.We also reserve the right to charge compensation if any nuisance or disturbance is caused to other customers and guests whilst you are occupying the hotel. We reserve the right to charge cleaning or repair of any items belonging to the Hotel damaged by dogs.
HOTEL RIGHTS TO CANCEL
The hotel have rights to cancel your booking due to for unseen circumstances. Full payment will be refunded back in full to the guest and we will try to secure another booking close by for the guests.
PARKING
There is free onsite parking. Vehicles and contents are left at owners risk,
Booking.com Terms and conditions
The guest can cancel free of charge until 7 days before arrival.
The guest will be charged the total price of the reservation if they cancel in the 7 days before arrival.
If the guest doesn’t show up they will be charged the total price of the reservation.
The guest will be charged 7 days prior arrival
WiFi is available in all areas and is free of charge.
All children are welcome.
One child under 2 years is charged GBP 10 per night in a crib.
One child under 13 years is charged GBP 25 per night when using existing beds.
One child from 2 to 13 years is charged GBP 25 per night in an extra bed.
One older child or adult is charged GBP 35 per night in an extra bed.
The maximum number of extra beds in a room is 1.
The maximum number of total guests in a room is 3.
The maximum number of cribs in a room is 1.
Free public parking is available at a location nearby (reservation is not needed).
Pets are allowed on request. Charges may apply.
No special conditions apply for groups.
Hotel Wroxham, The Bridge, Wroxham Nr12 8AJ. 01603 782061
Telephone: 01603 782061
E-Mail: reservations@hotelwroxham.co.uk
The Wroxham, The Bridge, Wroxham, Norwich NR12 8AJ
